Refund policy

Kindred Jewels – Full Return & Exchange Policy

Effective Date: 15 December 2025

At Kindred Jewels, we want you to love your jewellery. If you are not completely satisfied, you may return or exchange eligible items under the conditions below.

1. Eligibility

Returns or exchanges must be requested within 7 days of delivery.

Items must be unused, in their original condition, and in the original packaging.

Jewellery that has been worn, damaged, or altered cannot be returned.

2. Return Process

We will provide instructions for returning the item.

Ship the item back to us within 3 days of approval.

3. Refunds

Refunds will be processed after we receive and inspect the returned item.

Refunds are issued to the original payment method.

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., sending the wrong item).

4. Exchanges

Exchanges are subject to item availability.

Once the returned item is received, we will ship your replacement promptly.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [Insert Email] with photos of the item and packaging.

We will provide a replacement or full refund at no extra cost.

6. Warranty & Wear

Kindred Jewels does not provide a warranty or guarantee on any items.

Jewellery may experience natural wear and tear over time, which depends on individual use, exposure, and care.

7. Contact Us

For any questions about returns or exchanges, email us at kindredjewelsbykj@gmail.com